Hit the Reset Button

I just spent a few days at a client location working with managers on advancing their coaching effectiveness. During the course of our discussions I made a few observations, one being managers have failed to set clear expectations. I've always said, you cannot coach until you have set clear expectations, and it's never too late to do so. Effective performance management systems start with setting goals and clear expectations. Coaching is part of an effective performance management system. A majority of the managers discovered that they hadn't set clear expectations. So, the first thing they are going to do is what I call "Hit the reset button". In other words they are going to have a discussion with their employees about expectations. Yahoo! These managers will be far more successful in applying their coaching skills after they hit the reset button.